When booking a massage, most people expect to unwind, relieve tension, and enjoy a moment of pure relaxation. But sometimes, things don’t go as planned, and a few common complaints can turn an otherwise great experience into a disappointing one.
So, what are the biggest frustrations clients have with massages? Let’s count them down from number three!
#3 Uncomfortable Equipment or Supplies
A massage should be soothing, but that’s hard to achieve when your face is pressed against an unpadded metal bar or when the massage table feels like a wooden plank covered with a cotton ball. Add to that a lotion or oil infused with an essential oil that triggers an allergic reaction, and suddenly, relaxation is the last thing on your mind.
Unfortunately, these issues happen more often than they should. Many therapists never actually test their own equipment for comfort. Some don’t know how to properly adjust a face cradle to ensure it remains comfortable for longer sessions. Others assume that everyone will love their preferred massage oil, without considering individual preferences or sensitivities.
How to Avoid This Issue:
Having experienced these discomforts firsthand, I’ve made it a priority to ensure therapists bring their own equipment andsupplies during evaluations. This allows me to assess not just their skills but also the quality and comfort of the materials they use.
As a client, you can also take steps to improve your experience:
- Speak up immediately if something feels uncomfortable—whether it’s the face cradle, table padding, or the scent of a lotion.
- Make special requests in advance if you have allergies, sensitivity to certain scents, or specific comfort needs. Most therapists are happy to accommodate.
A simple adjustment can make all the difference in ensuring a truly enjoyable massage!
#2 Pressure Was Too Soft or Too Hard
Massage pressure is highly subjective. One person’s perfect deep tissue massage might feel like torture to another. I’ve worked with hundreds of therapists, and not a single one has been able to satisfy every client—because personal preference plays a huge role in the experience.
Some clients book a deep tissue massage expecting firm pressure but end up frustrated when the therapist doesn’t go deep enough. Others want a gentle, relaxing session but find themselves wincing as the therapist digs into their muscles like they’re kneading dough.
The truth is, not all therapists specialize in deep pressure, and some simply aren’t built for it. On the other hand, some therapists love deep work so much that they can’t resist attacking every stubborn knot they come across—even when the client just wants to relax!
How to Avoid This Issue:
To get the right massage experience, follow these two simple steps:
- Clearly communicate your preferences before the massage – Whether you want light, medium, or deep pressure, let the therapist know upfront so they can adjust accordingly.
- Speak up during the session – If the pressure isn’t right, don’t hesitate to ask for an adjustment. A good therapist will be more than happy to accommodate.
The best massages happen when there’s open communication. Don’t assume your therapist can read your mind—let them know what works for you!
#1 Too Much Talking!
Without a doubt, this is the #1 complaint I hear about massage therapists. So many people have told me horror stories about therapists who just wouldn’t stop talking.
While some clients enjoy a little friendly conversation, most people book a massage to relax, unwind, and escape stress—not to chat about the weather or last night’s TV show.
To be fair, some therapists talk because they think they’re being friendly, while others may be responding to chatty clients who initiate the conversation. In some cases, clients actually enjoy the company and interaction. The challenge lies in recognizing when a client just wants quiet time.
How to Avoid This Issue:
If your therapist talks too much during your session, don’t be afraid to politely set boundaries. You can say something like:
“you know I’ve been so stressed out lately – I don’t want to seem rude but I think I just want to zone out for a while.”
This simple statement lets the therapist know your preference without sounding rude. If the chatter continues despite your request, you may want to address it with management if the therapist works for a company.
The Role of Management in Addressing Complaints
One of the advantages of booking a massage through a professional service (rather than hiring an independent therapist) is that you have a place to turn if something goes wrong. If you book through a reputable company, you can report issues like discomfort, excessive talking, or incorrect pressure, and the company will work to resolve them.
This added layer of “massage insurance“ is part of why managed services might cost a little more—but in return, you get peace of mind that your concerns will be taken seriously.
Final Thoughts
Massage therapy should be a stress-free, rejuvenating experience—not a source of frustration. By knowing these top three complaints and how to handle them, you can take control of your experience and ensure that each session is as enjoyable as possible.
Remember: Speak up, communicate your preferences, and don’t be afraid to request adjustments. A great therapist will always prioritize your comfort and relaxation!
